Frequently Asked Questions
Everything you need to know about shopping with Excesu.
What are your standard shipping times?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
Excesu offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a warranty on your products?
Yes, we provide a 12-month limited warranty on all electronic and mechanical goods against manufacturing defects. Please contact our support team for specific claim details.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins processing and we are unable to make further changes.